[Long_Bong]

Hi,

Will try to make it a short story.

I pre ordered a item on Ehobby, item was delayed and I asked for a refund.

Ehobby issue me a coupon.

So far so good.

But, when you use the coupon, you can t combine it with other coupon (I have a discount with ehobby), so I ended up losing around 50$ because I had to use the refund coupon and could not combine it with the discount code.

Finally, they agreed to refund me the 50$ on my next order and let me use my other coupon (clear all of those coupons), but the transaction is still not completed...

What really bother me is:

1) Very slow to reply to my messages, usually with a 3-4 day delay (They did inform me that they have a shortage of customer service agents...)

2) The fact that you can only use one coupon / discount at a time should be modified to prevent this type of situation

Ehobby has historically been one of the best retailers I have deal with (and also my favorites), but the long delays for reply is leaving me perplex now...

Hoping to solve this issue quickly...